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FAQ

THE FESTIVAL

Is entry to the grounds free?

Yes entry to the festival grounds is free and open to everyone.

Do I have to pay to do the Trick or Treat Trail?

No, you don’t have to pay to Trick or Treat. Our free Trick or Treat Trail presented by WIZZ FIZZ is the safest way to trick or treat in Melbourne!

What if it rains?

The Halloween Festival lives on! Spooktober is an all weather event. It’s Melbourne in spring so be prepared for all sorts of weather! The haunted houses are indoor attractions and most activities on the grounds will be partly covered.

What else is there to do?

There are many Games & Amusements for children on the grounds, as well as our free WIZZ FIZZ Trick or Treat Trail, Spooky Mansion Inflatable Slide, the Nickelodeon Slime Lab (operating during selected hours), Creepy Crafts by Spotlight, Face Painting, Cackling Cookies and Cupcake decoration by Petit Four Chefs, Costume Box Costume Competitions hourly, roaming entertainment, a Food Truck Village and Thunder Road’s Lunatics Lounge for the over 18’s to enjoy a drink to calm the nerves.

Entry to the festival grounds is free and open to everyone.

Is there car-parking?

Limited street parking is available. Please observe the parking signs in the area. More info about parking here.

The Drop Off Zone for the festival is located on Brighton Road.

Is there wheelchair access?

There is wheelchair access to the grounds of St Kilda Town Hall via all entrances on Carlisle Street and Brighton Road.

Our Haunted Manor tours are wheelchair accessible, however due to a particular scene sadly the Asylum is not wheelchair friendly this year.

Please see a member of staff on the grounds for wheel chair access to the Lunatic’s Lounge Bar.

Can I dress up?

Yes! We run Costume Competitions every hour during the festival hours. These are held on the main steps outside the Town Hall.

OUR HAUNTED HOUSE TOURS

How many haunted houses are there at Spooktober?

There are two haunted houses at Spooktober this year, the Haunted Manor and the Asylum. Both are at the same location.

Where can I purchase tickets?

Tickets can be booked online here. Door sales will be available if not sold out prior. We recommend pre-purchasing online to avoid disappointment. Please note that there are no refunds for this event.

Do you offer a family discount?

There are no family tickets available this year, but if you have a large booking of 15 or more, please contact us at [email protected] for a group discount.

How long does it take to go through each haunted house and what’s included?

Each walk through tour takes approximately 15 minutes, but can vary depending on the pace of each individual/group.

Are the haunted house tours guided?

No, both of our haunted houses are a self guided walk through tour but the Haunted Manor’s creepy creatures and the Asylum’s insane medical team will help guide you through.

What can I expect once inside the each haunted house?

The haunted houses are a fully immersive halloween experience. Once inside the hallowed walls of each haunt you will be absorbed into the creepy and sinister worlds within. Our state of the art sets have a host of scares, props, animatronics, audio/visual effects and live actors! There will be low visibility, strobe lighting, fog and other tricks that we can’t give away. Flash photography, video, drinking, eating or touching props or actors is not permitted inside either attraction.

Having issues purchasing tickets/booking times?

No problems, contact us straight away and we’ll sort you out: [email protected] / Spooktober Hotline: 1300 212 263

Are there strobe lights?

Yes, strobe lighting is used in parts of each haunt.

Can you be removed from the Haunted Manor tour for any reason?

You bet! We want everyone to feel safe, even as we’re scaring the crap out of you! Spooktober Halloween Festival is a family friendly attraction so any obscene language, pushing, violence, drunk or poor behaviour may result in your removal from the attraction.

Can we take flash photos inside the haunted houses?

It will be dark. This means your eyes [and other guests’ eyes] quickly adjust to the low light. Your camera’s flash may hurt others’ eyes and annoy them – detracting from their tour experiences. Fog used inside the attraction also ruins flash photography. There will be plenty of photo opportunities on the festival grounds.

Is it a ride?

No, it’s a fully immersive walk through experience.

Is there a height restriction?

No, there are no minimum or maximum height restrictions for this event.

How long will I wait in line?

This is dependent upon demand. During peak times you can expect to wait approx. 30 mins, but wait times will vary sometimes due to circumstances beyond our control. You are not permitted to enter the tour queue lines until the time stated on your ticket. Please be on time for your queue time slot as late comers can mean that queue times blow out.

Is the time on my ticket the time of my tour?

No, this is the time you are able to enter to the tour entry line. During non-peak times, there may not be a queue at all, but generally expect a wait of approx. 15-30 minutes once entering the queues. Wait times may vary. If you don’t like to wait in line we have a VIP Express Pass which means you can skip the general admission queues with priority entry into both haunts. There are only limited number of VIP Express Passes issued per day so get in quick before they are all gone!

What happens if I get too scared on my haunted house tour?

There are emergency exits located throughout each attraction. If you become too frightened to complete your tour please alert an actor and they will assist you in finding the nearest exit. Please note there are no refunds given for our tours.

Are the haunted houses too scary for children?

HAUNTED MANOR: due to the spooky themes, care must be taken to assess the suitability of very young children to the exposure of this attraction. It is at the discretion of the Parents/Guardians to decide if it will be suitable for their child. We have SPOOKY TOURS running until 7:30pm daily, advised for children above the age of 8+ to enjoy a fun Halloween experience that is ‘spooky’ but not scary. Children under the age of 12 must be accompanied by a parent or guardian. Parents/Guardians are advised that it is their responsibility to supervise their children at all times. From 8:30pm each night, darkness descends upon the Haunted Manor and the scare levels are ramped up with our AFTER DARK TOURS. The LIGHTS OUT TOURS are for those that like extreme scares and are not afraid of the dark!

ASYLUM: the Asylum tours are not suitable for young children. It contains extreme themes of horror and gore and is advisable for an MA15+ audience.

Read more about our different SCARE LEVELS here.

What if I am late?

As this is a timed event, please be on time for your tour. The time on your ticket is the time that you may enter the queue. Late comers will be permitted entry at the next available time slot.

Are my tickets transferrable?

Yes, tickets are transferable.

How big are the groups?

There are a maximum of 8 people to each tour group so that you get the full experience of each haunt.

Can I ensure I am with my friends?

Yes, however we recommend purchasing tickets for the same date and time slot to make this possible. To ensure the best experience groups are no bigger than 8. However if you’re a larger group, your friends will be right behind you if you book the same tour block time – tours are approx. 1 minute apart.

How early should I arrive?

We recommend arriving 15 minutes prior to your booking time to familiarise yourself with the Festival. You will not be permitted to queue until the time slot on your ticket. Late comers will only be permitted at the next available time slot.

Will the actors touch me?

Attendees are not permitted to touch the actors and the actors are also instructed not to touch attendees. Incidental and unintentional contact may occur.

Will I get scared?

You bet!